Privacy Policy

This Privacy Policy explains how HALALNA Co ("we", "us") collects, uses, stores, and protects your personal data when you visit or place an order on our store. We process personal data in accordance with Kuwait's Personal Data Protection Law (No. 26 of 2024) and the decisions of the Communication and Information Technology Regulatory Authority (CITRA).

Information We Collect

When you create an account or place an order, we collect the information you provide - such as your name, phone number, email address, and delivery address - together with the order and payment details needed to complete your purchase. When you browse the store, we also collect technical information such as your device, browser, IP address, and cookies.

How We Use Your Information

We use your personal data only for clear and lawful purposes: to process and deliver your orders, to provide customer support, to send order-related messages and (with your consent) marketing communications, to prevent fraud, and to improve our products and services.

Legal Basis and Consent

We process your personal data on the basis of your consent and to perform the contract between us. You may withdraw your consent to non-essential processing, such as marketing, at any time without affecting orders already placed.

Sharing Your Information

We share personal data only with the service providers who help us operate the store - such as payment, delivery, and hosting partners - and only to the extent needed to provide the service. We require them to protect your data. We do not sell your personal data, and we do not transfer it outside Kuwait except as permitted under the Personal Data Protection Law.

Data Retention

We keep your personal data only for as long as needed to provide our services and to meet legal, tax, and accounting obligations, after which it is securely deleted or anonymised.

Your Rights

Under Kuwait's Personal Data Protection Law you have the right to access your personal data, correct it, request its erasure, restrict or object to its processing, and withdraw your consent. To exercise any of these rights, contact us using the details on our store.

Security

We apply appropriate technical and organisational measures - including encryption in transit (SSL) - to protect your personal data, in line with the requirements of Kuwait's National Cyber Security Center.

Contact Us

If you have any question about this Privacy Policy or how your data is handled, please contact us through the details listed on our store at HALALNA Co.